Make it right.
If an order arrives damaged, incorrect, or genuinely not right, contact us promptly. We would rather solve a real problem than hide behind twelve paragraphs of tiny print.
Damaged or incorrect orders
Contact us within 7 days of delivery with the order number and a description of the problem. Photos may be requested for shipping damage. Approved cases may be replaced, refunded, or credited depending on the circumstances and available inventory.
Personal-care products
For health and hygiene reasons, opened or used personal-care products generally cannot be returned for a change of mind. Unopened, unused merchandise may be considered for return within 30 days of delivery. Original shipping charges are not normally refundable.
Trunk Credit
Eligible Trunk Credit is governed by the program terms shown in the customer account. Credits, promotional value, and cash-out features are not cash unless specifically stated by the program.
Refund timing
Approved refunds are sent back through the original payment method. Banks and card issuers control how long it takes for the refund to appear after processing.